Elina Pilates Wood Reformer Machine with Tower

Shipping, Delivery, and Returns Policy

Thank you for choosing our services. We aim to make your purchase experience straightforward and satisfactory by providing clear guidelines on our shipping and returns processes. Please read our policies carefully to understand how we manage orders and shipments.

Typically shipped through:

Shipping Guidelines

• Delivery Times: Orders generally ship within 3-5 business days unless affected by stock availability or peak periods. We will notify you if shipping is expected to be delayed.
• Shipping Area Exclusions: Shipping is available across the contiguous U.S. but does not include PO Boxes, military addresses, or the states of Alaska and Hawaii.
• Shipping Modifications: Once an order has shipped, we cannot change the delivery address. Orders returned due to an incorrect address will incur a return fee as outlined in our returns policy.
• Freight and Curbside Delivery: Larger items ship via freight and are delivered curbside. The delivery team will not move items beyond the curb; planning for further transportation and installation is the responsibility of the customer.

Receiving Your Order

• Delivery Inspection: It is critical to inspect your order upon delivery. If there are any issues, such as incorrect sizes or damaged items, these must be noted with the delivery personnel and on the shipping documents immediately.
• Damage Protocol: If you notice any damage, document it on the delivery receipt and refuse delivery of damaged items only. You must report these issues within five days to facilitate a resolution, such as a refund or exchange.

Order Processing & Confirmation

• Acknowledgment: Upon placing an order, you confirm understanding and agreement with our policies. You will receive an order confirmation email which signifies the receipt of your order and the pre-authorization of your payment.
• Stock Check and Backorders: We check the availability of items immediately after your order is placed. If items are ready for shipment, we will process the payment and prepare your order for shipping. If any items are backordered, we will inform you via email and will not proceed without your confirmation, allowing you to cancel the order if you do not wish to wait.

Cancellations & Returns

• Cancellation Policy: Orders can be canceled within one hour of placement. We strive to accommodate cancellations but can only guarantee them if the request is made within this window.
• Return Procedures: Non-custom and non-freight items can be returned within 30 days if they are in original condition and packaging. A restocking fee of 25%, and any applicable shipping fees,credit card processing fee, will be deducted from the refund.
• Refund Processing: After the return is received and inspected, refunds will be processed and issued to the original payment method minus applicable fees.

Additional Information

• Professional Installation: For selected products, professional installation can be arranged for an additional fee. It’s important to ensure that the item fits through your entryways and in the intended space as we cannot accept returns due to size issues.
• Color Accuracy and Legal Disclaimers: Please note that due to variations in monitor settings, colors may appear differently online than in person. We recommend requesting a sample if color accuracy is critical to your decision.

Customer Service Commitment

• Tracking and Communication: You will receive tracking information via email once your order ships. If you do not receive this information or have any concerns about your delivery schedule, please contact us. We are here to help ensure your order arrives promptly and correctly.

We appreciate your business and are dedicated to ensuring a positive experience from the moment you place your order to when it arrives at your doorstep.

Take advantage of our flexible financing options with Shop Pay and Klarna. Learn more about how you can finance your purchase here.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Align Pilates Warranty Policy

Warranty Coverage

Align Pilates is committed to providing high-quality products and stands behind the durability of its reformers with a comprehensive warranty program. The warranty policy outlined below applies to Align Pilates reformers purchased through authorized retailers and distributors.

Warranty Duration:

• Align Reformers come with a 2-year warranty from the date of purchase. This warranty covers defects in materials and workmanship that occur during normal use.

Specific Product Coverage

• R8 Model: The R8 reformer features a new Light Commercial Warranty, specifically tailored for light commercial use, offering robust coverage under typical usage conditions in such environments.
• F3 and H1 Models: The F3 and H1 reformers are designed for home use and are not covered under warranty for commercial use. These models are best suited for personal or family home use.

General Warranty Exclusions

This warranty does not cover:

• Normal wear and tear.
• Damage resulting from improper use, accidents, or alterations.
• Damage from using accessories and parts not authorized by Align Pilates.
• Costs associated with the transportation, removal, or installation of the product.

Maintenance & Care

To ensure the longevity and optimal performance of your Align Pilates reformer:

• Regular Maintenance: Conduct basic maintenance and cleaning regularly. Most issues with reformers can be resolved through routine, simple cleaning practices which maintain the integrity and functionality of the equipment.

Private Pilates Warranty Policy

Warranty Coverage
Private Pilates warrants that its products shall be free from manufacturing defects and delivered in high-quality condition. Each piece of equipment is pre-assembled and independently tested to meet rigorous standards.

Warranty Duration:

• Wearable Parts: 90-day warranty on wearable parts including foot straps, handles, vinyl, etc.
• Mainframe: 10-year warranty on the mainframe.
• General Product Warranty: Expires two (2) years after the invoice date of the purchase, covering all pieces of equipment.

Notification Requirement:
Customers must notify Private Pilates within 5 business days of discovering any damaged parts. Any defect or deformity must be reported as soon as possible, and not later than 8 days from the date of delivery.

Warranty Exclusions:
The warranty does not apply if:

• The equipment has been subject to accident, neglect, misuse, abuse, or deterioration beyond normal wear and tear.
• The products are incorrectly installed or installed by non-qualified persons.
• Original parts have been replaced with non-original parts.
• The equipment is not in the possession of its original buyer.
• Damages such as rips, cuts, burns, stains, or damages from unapproved cleaning materials, atmospheric conditions, or improper use are observed.

Claims and Repairs:
If a defect is confirmed, Private Pilates will repair or replace the defective part or entire piece as necessary. Repaired or replaced parts will retain their warranty for the remaining original period. Shipping damages and costs are not covered under the warranty.

Indemnity and Limitations:
The warranty does not authorize compensation for direct or indirect damages caused to persons or objects.

Material Availability:
Repairs or replacements will use the same material if available, or a similar material if not.

Shipping Damage:
Damages during shipping are covered by insurance agreed upon between Private Pilates and the shipping carrier. Sign shipments as "I accept with reservation" and note any issues on the transport documents.

Legal Notification Requirement:
All issues must be communicated within 8 days of delivery as required by law.

For more information or if you have any questions regarding this warranty, please contact our customer service team.

Basi Systems Warranty Policy

SPECIFIC LEGAL RIGHTS

This limited warranty grants you specific legal rights, and you may have additional rights that vary from state to state.

WARRANTY COVERAGE

We guarantee that during the warranty period, the product will be free from defects in materials and workmanship.

Our responsibility for defective goods is limited to repair, replacement, or refund as outlined in this limited warranty.

To the extent not prohibited by law, this limited warranty is exclusive and supersedes all other warranties, whether oral, written, statutory, express, or implied. Except for the express warranties in this limited warranty, and to the extent not prohibited by law, we disclaim all other warranties, including implied warranties of merchantability and fitness for a particular purpose. Some states do not allow disclaimers of implied warranties, so this disclaimer may not apply to you. Where such warranties cannot be disclaimed, we limit the duration and remedies of such warranties to the duration of this express limited warranty. Some states do not allow limitations on the duration of implied warranties, so this limitation may not apply to you.

WHO IS COVERED BY THIS WARRANTY?

Bodynetworx Worldwide, LLC extends this limited warranty only to the original consumer who purchased the product. It does not cover any subsequent owner or transferee of the product.

WHAT IS COVERED?

This limited warranty becomes effective on the invoice date of the original purchase and extends for the periods specified below. Parts repaired or replaced under this warranty will follow the original warranty period. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

We guarantee our products will be free from defects in material or workmanship for the duration of the applicable warranty period. If you believe your product is defective and covered by this limited warranty, follow the return procedure outlined in this warranty.

Defective parts covered by this warranty will be repaired, replaced, or refunded at the sole discretion of Bodynetworx under the following terms:

• The defect is due to a manufacturing or material defect.
• The part has been used only for its intended purpose, and safety, usage, and maintenance guidelines have been followed.
• The defect is not due to wear and tear, scratches, tears, stains, misuse, unauthorized modifications, unauthorized repair, or failure to comply with instructions.
• The defect is not due to exposure to cosmetic oils or chemicals, harsh chemicals, bleach, industrial fallout, chemical fallout, tree sap, sand, mud, salt, or other abrasive natural or chemical causes.
• The defect is not due to submergence in water, indoor flooding, or fire damage.
• The part is owned by the original retail purchaser, and proof of purchase is provided. The warranty is not transferable.
• The claim is made within the proper warranty period.

WHAT IS NOT COVERED?

This limited warranty does not cover any damage due to:

• Transportation
• Storage
• Improper use
• Failure to follow product instructions or perform preventive maintenance
• Modifications
• Unauthorized repair
• Normal wear and tear
• External causes such as accidents, abuse, or other events beyond our reasonable control

PERIOD OF COVERAGE

Ten Year Warranty

• Covers the frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul), and Reformer gear bar and footbar mechanisms.

Two Year Warranty

• Covers springs and mechanical components.

Ninety Day Warranty

• Covers upholstered parts, ropes, straps, and loops. This does not include wear-and-tear, stains, indentations, scratches, or defects arising from abuse or use of harsh chemical cleansers. If identical fabric is unavailable, an equivalent will be provided.

REMEDIES UNDER THIS WARRANTY

For any defective product during the warranty period described above, we will, at our sole discretion, repair or replace the product (or the defective part) or refund the purchase price.

OBTAINING WARRANTY SERVICE

To obtain warranty service, email Customer Service at info@pilateselegance.com during the warranty period to obtain a Return Authorization (RA) number. No warranty service will be provided without an RA number.

LIMITATION OF LIABILITY

The remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Elina Pilates Warranty Policy

The Company guarantees that all new equipment is free from manufacturing defects in both workmanship and materials, according to the conditions outlined below. This warranty is effective from the invoice date of the original purchase. Any parts repaired or replaced under this warranty will remain covered for the duration of the original warranty period. It is the purchaser's responsibility to update the Company with any changes in contact information to ensure prompt communication in the event of a replacement or safety notice.

Warranty Coverage:

This warranty applies under the following conditions:

• The equipment is in the possession of the original purchaser, with proof of purchase.
• Claims are made within the part-specific warranty period.
• Required upgrades are completed as mandated by the Company.

Warranty Exclusions:

This warranty is void if:

• Safety, maintenance, and usage guidelines specified in the equipment manuals are not followed.
• The equipment is used for purposes other than intended, stored, or used outdoors, or in environments without proper climate/humidity control.
• An At-Home Reformer is used in commercial settings such as Pilates studios, fitness or health clubs, gyms, spas, or any facility offering fitness services to the public.
• The equipment has been subjected to accidents, misuse, abuse, improper service, or unauthorized modifications.
• Springs on spring-loaded equipment are not changed every two (2) years.

This warranty does not cover:

• Damage to the equipment's finish.
• Shipping charges, customs clearance fees (if applicable), or installation costs for repaired or replacement parts.

Company's Responsibility:

The Company will, at its discretion, repair or replace warranted parts if a defect in workmanship or materials is reported within the warranty period.

Warranty Periods by Equipment:

Commercial Reformers

• Lifetime warranty on aluminum rails, frame components, welding, and Footbar mechanisms (excluding Comfort Footbar).

At Home Reformers

• Lifetime warranty on aluminum rails, frame components, welding, and Footbar mechanisms (excluding Comfort Footbar). Warranty void if used in commercial settings.

Steel or Wood Combo Chair

• Lifetime warranty on metal frame and welding.
• 90-day warranty on upholstery.
• Two-year warranty on all other components.

Ladder Barrel

• Lifetime warranty on frame components and welding.
• 90-day warranty on upholstery.
• Two-year warranty on all other components.

Wood Tower or Aluminum Tower

• Lifetime warranty on frame components and welding.
• 90-day warranty on upholstery.
• One-year warranty on straps and spring clips.
• Two-year warranty on all other components.

Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

• 90-day warranty on upholstery.
• Two-year warranty on all other components.

Wall Board and Wall Unit

• One-year warranty on straps and spring clips.
• Two-year warranty on all other components.

Fabric & Upholstery

• 90-day warranty against normal wear.
• Does not cover cuts, burns, stains, soiling, pet damage, damage from abrasive, corrosive or chemical cleaners, or other unreasonable use. If identical fabric is unavailable, an equivalent fabric will be provided.

Maintenance:

TRENDING FIT LLC stands for the highest quality and finest manufacturing materials. To maintain optimal performance of your Reformer and other equipment, regular maintenance is essential. Download the Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a complete checklist.